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Contact Us
If you need help with your JLab products, visit the support section of the product you own or check out one of these articles:
- Connecting my GO Air earbuds to a device or to each other
- Connecting my JBuds Air earbuds to a device or to each other
- Pairing my earphones or headphones to my device
- Purchase a replacement earbud or charging case
- Using the JLab Air ANC App
- Submitting a warranty claim
- Other FAQ's
How to contact us:
- Email - Customer Support:customerlove@jlab.com and support@jlab.com
- Email - Brands and General Inbox: thelab@jlab.com
- Phone: US Customer Support VIP Help Line: 1-405-445-7219
- International customers (outside the US) please Click Here.
- Submit the form below to start a help ticket
Hours (Pacific Time):
M-TH: 8 am - 4:30 pm
Fri: 8 am - 2 pm
Holiday closures: Labor Day, Thanksgiving Day and day after, Christmas (Dec. 24-25), New Year's (Jan. 1)
We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder. Our support team is working remotely and we appreciate your patience if there is a delayed response via phone or email.