JLab Air ANC App

Introducing the JLab Air ANC App - exclusively available for the Epic Air ANC Series true wireless earbuds. 

Search JLab Audio in your app store and look for this icon.

Get the iOS app Get it on Google Play Store

Features

Offering the ultimate customization of noise controls, equalizer sounds and more, here's what you can expect from the JLab Air ANC App.

Noise Canceling / Be Aware
Screenshot of app showing ANC and Be Aware increase/decrease toggling

You'll be able to increase the active noise canceling from off all the way to max ANC, while in the earbuds themselves you can only select on or off. Also increase the amount of outside noise you let in by increasing or decreasing Be Aware settings.

Equalizer
Screenshot of app showing equalizer setting toggling

Fine tune your sound by adjusting the equalizer settings. JLab products come set with three default settings - called Custom EQ3 Sound, which features JLab Signature, Balanced and Bass Boost and a 4th option 'Custom'. Use the JLab Air ANC App to test and set your own equalizer settings by adjusting Bass (200, 280, 400 Hz levels), Mid-Range (550, 770, 1000, 2000 Hz levels) and Treble (4000, 8000, 16000 Hz levels). You can adjust each of the four presets, which includes a 'Custom' option with levels starting flat.

Controls
Screenshot of app showing customize controls menu

JLab products come with controls on each earbuds that control anything from volume, track changes, play/pause and more. If you'd like to switch the settings, you can customize your controls further via the app.

Product Updates and more
Screenshot of app showing an update available and option to download

Via the app you can also do seamless updates to your products when available. We'll let you know when an update is available and you push GO. Other features:

  • Toggle on/off the Auto Play Sensors. If you don't like your music to pause automatically when you take the earbuds out of your ears.
  • Check the exact % of battery life in each earbud

FAQ

Q: Why am I getting a warning about the earbuds needing to be above 50%?
A: Your earbuds need to hold a charge greater than 50% in order to make any changes or update. Please charge your earbuds and try again. 

Screenshot of app stating Electricity demand is over 50%

Q: Why won’t my earbuds connect to the App?
A: The JLab Air ANC App currently only works with the Epic Air ANC and Epic Air Sport ANC earbuds. If you do not own either of these products then the app is not compatible with your pair.

If you DO own a pair of these earbuds and the App is not working please make sure your earbuds have a charge greater than 50% and that both earbuds are connected to each other. Please refer to the Troubleshooting section of the user manual for the Epic Air ANC or Epic Air Sport ANC for how to pair. 


Q: My App isn't appearing on my screen correctly.
A: Please delete the App and redownload it from the App store.


Q: My custom settings are not saving.
A: Please delete the App and redownload it from the App store.


Q: Do I have the latest update?
A: If the button is highlighted, you do not have the latest update and a new version is ready. If the button is grey, you have the latest version.

If your issue has still not been resolved please contact Customer Support
Email support@jlabaudio.com or Call 1-405-445-7219. 

Hours of Op: (PT)
Monday - Thurs 8-4:30
Friday 8-2

Share Your Feedback


15 Responses

Jared Lee Peña
Jared Lee Peña

August 04, 2021

I will be able to use

JLab
JLab

April 07, 2021

Hi Shan, the app will only work with the Epic Air Sport ANC. It does not work with the GO series. -JLab

Shan
Shan

April 07, 2021

Does the app work with the GO series? The app is saying not connected

Pat G
Pat G

February 16, 2021

Does The App Only Work with the Epic series? I have the Air ANC earbuds. If they don’t work will the app update To Work With my existing earbuds or will I have to purchase the “epic” ones?

JLab Audio
JLab Audio

February 03, 2021

Hi Ronald, we just submitted a new update to solve this issue. Expect it to go live soon! -JLab

Ronald
Ronald

February 03, 2021

The iOS app can be open alone without connect to the earbud. But after connected to my epic air sport anc, the app will force close in seconds.
I tried to reinstall and re-pair the app and the earbud but still not working

JLab Audio
JLab Audio

January 14, 2021

Hey Titus, try deleting the app and re-downloading. Maybe also re-pairing the earbuds. If this does not work reach out and we can help you out!-JLab

titus daraban
titus daraban

January 14, 2021

Hi, just got a new set of EPIC AIR SPORT TRUE WIRELESS EARBUDS, downloaded the app, paired the headset, tried it on-all good but when I go on the app to adjust anything I always get the message to “connect the device in settings”, while the earbuds are connected already. Why can’t I make the app work? Thank you

JLab Audio
JLab Audio

January 08, 2021

Hey Alaiyi, would you mind reaching out to us here so we can help troubleshoot this issue with you? support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

ALAIYI BOBMANUEL
ALAIYI BOBMANUEL

January 08, 2021

My App says there is an update – JT01_V3.06.3- This update offers improved mic performance during calls. Unfortunately i cannot update it. I may have to return it to BestBuy. In Fact i will have no choice but to return it if i cannot get it to update

Jennifer Anderson
Jennifer Anderson

September 15, 2020

These are amazing!!! I work a 12 hour shift job and they keep me going thru the night!!!!

Knuckles
Knuckles

August 26, 2020

All the performance of some the big boys without. Having to pay for the HYPE! Thanks Jlab for shredding the last few years and all exciting ones to come.

Darryl T Rogers
Darryl T Rogers

August 21, 2020

I love my Epic Air earbuds and would love to get the Epic Air Sport ANC ear buds!

SAMMIE BARNES
SAMMIE BARNES

August 21, 2020

THE APP WILL BE A GREAT IMPROVEMENT FOR CUSTOMIZING
THE SOUND THE WE WANT IT.
THUMBS UP

Lockdown502
Lockdown502

August 06, 2020

From the first set of JLab Audio wireless headphones I bought I feel in love with them. I now have four different kinds of wireless JLab headphones and I love each of them. Also every chance I get to I recommend JLabs headphones to all my family and friends. I want to thank everyone at JLAB AUDIO for making so many great products. I enjoy them everyday and they never let me down.
I HAVE NOTHING BUT LOVE FOR JLAB AUDIO!!!
KEEP KILLING THE AUDIO GAME!!!

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