Varies by product type. Visit this page to select your product type.
Here's how to pair your Bluetooth earbud to a device (while this example and video below shows our Epic Air ANC Earbuds as an example, the steps will apply to many of our earbuds and headphones).
Here's more specific guides for other earbud products:
Here's how to pair your Bluetooth over-ear headphones to a device (example below shows our Studio Pro Headphones as an example, the steps will apply to many of our headphones)
Here's more specific guides for other headphone products:
Step 1: Turn headphones on and place in Bluetooth pairing mode
Step 2: Open your computer settings and find Bluetooth settings
Step 3: Make sure Bluetooth is switched on
Step 4: Find your JLab headphone that will be in “ready to pair” mode
Step 5: Click headphone to pair
Step 6: Headphones will pair and you’re ready to listen!
Step 1: Open your computer settings
Step 2: Find the Bluetooth icon
Step 3: Turn your headphones on and place in Bluetooth pairing mode
Step 4: Look for your headphones listed
Step 5: Click ‘pair’
Step 6: Look for ‘connected’ under the headphones title, and you’re ready to GO.
If you still do not hear sound from your Bluetooth headphones, please follow these steps. Here's some troubleshooting steps:
Step 1: Go into your System Preferences.
Step 2: Select "Sound'
Step 3: Select your Bluetooth headphones under the output panel.
The JBuds Air have a charging cable embedded in the back of the case. To charge, pull the plug-in USB from the back of the case and plug into a standard 5 volt wall adapter like you use for your phone or device. You can also plug into your computer USB input to charge.
Here's some options to explore when you think the sound isn't correct. Note that device is your cell phone, computer, tablet or other media device. Your audio product is your JLab headphones, earbuds or speaker.
Often when your earbuds won't charge, they could be in the wrong spot in the case.
Important: Make sure the right earbud (marked with R) goes into spot marked R in the case. Left earbud should go in the spot marked L.
If only one earbud is working but no sound is coming out of the one, you often just need to make sure the two earbuds are paired to each other. Please check your quick start guide and follow the instructions to reset/pair earbuds back together. Quick Start Guides
If you are experiencing issues using one earbud at a time-your product most likely does not feature Dual Connect.
Dual Connect allows you to use any earbud independently from each other. (one earbud at a time)
Example: The JBuds Air does not feature dual connect while the Jbuds Air Icon do. Check the product page for your earbuds to see if you have dual connect here.
*if your JLab product does not have dual connect try using the right one by itself if you wish to use only one earbud.
Our Headphones and Earbuds do not require any new driver installation. If your device is up to date with the most recent software, our buds should connect immediately following the pairing process.
If you still are receiving notifications regarding drivers, update your device to its most recent operating system.
If you are still having issues, please reach out to our support team.
Click here for full support for the JLab True Wireless JBuds Frames. Includes first time connecting, controls and troubleshooting.
JBuds Frames feature a BYOF (bring your own frames) design. This design allows users to attach Frames to any type of eyewear with a temple width less than 4mm.
Two hooks secure JBuds Frames onto regular glasses, sunglasses, and reading glasses, so you can listen with your own personal style. Speaking of style… Glasses come in different shapes and sizes such as aviators, wayfarers, and sport glasses.
JBuds Frames can appropriately fit on eyewear that have a temple width shorter than 4mm.
With different environments and volume levels, the distance that JBuds Frames can be heard varies by environment.
JLab found that, in most environments, JBuds Frames is indistinguishable or not heard at all at these volume/distances:
30-60% volume is indistinguishable outside of six feet
15-40% volume is indistinguishable outside of three feet
*please note that JBuds Frames is open speaker. Your audio will not the same personal experience as earbuds.
Click here for full support for the JLab GO Air True Wireless Earbuds. Includes First time connecting, controls and troubleshooting.
1. Keep earbuds in charging case and forget "JLab GO Air" from bluetooth device settings.
2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x.
3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x.
4. Take the earbuds out of the case. One will flash solid white and the other will flash white/blue.
5. Now you are ready to connect to your Bluetooth device.
You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement. Click here
1. Keep earbuds in charging case and forget "JLab GO Air" from bluetooth device settings.
2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x.
3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x.
4. Take the earbuds out of the case. One will flash solid white and the other will flash white/blue.
5. Now you are ready to connect to your Bluetooth device.
You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement. Click here
Click here for full support for the JLab JBuds Air True Wireless Earbuds. Includes First time connecting, controls and getting a good fit.
1. Keep earbuds in charging case and forget "JLab JBuds Air Executive, Sport, and V2" from bluetooth device settings.
2. Quick tap one earbud in the charging case 4x. Earbud will flash blue 3x.
3. Quick tap the other earbud in the charging case 4x. Earbud will flash blue 3x.
4. Take the earbuds out of the case. One will flash solid white and the other will flash white/blue.
5. Now you are ready to connect to your Bluetooth device.
You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement. Click here
For JBuds Air ANC and JBuds Air Icon see reset instructions from the manual: Click here
JBUDS AIR V1
1.When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white.
2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white.
3. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth.
4. Now you are ready to connect to your Bluetooth device.
1. Keep earbuds in charging case and forget "JLab JBuds Air Executive, Sport, and V2" from bluetooth device settings.
2. Quick tap one earbud in the charging case 4x. Earbud will flash blue 3x.
3. Quick tap the other earbud in the charging case 4x. Earbud will flash blue 3x.
4. Take the earbuds out of the case. One will flash solid white and the other will flash white/blue.
5. Now you are ready to connect to your Bluetooth device.
You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement. Click here
Click here for full support for the JLab Epic Air True Wireless Earbuds. Includes First time connecting, controls and troubleshooting.
1. Keep earbuds in charging case and forget "JLab Epic Air (sport) ANC" from bluetooth device settings.
2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x.
3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x.
4. Take the earbuds out of the case. One will flash solid white and the other will flash white/blue.
5. Now you are ready to connect to your Bluetooth device.
You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement. Click here
1. Keep earbuds in charging case and forget "JLab Epic Air (sport) ANC" from bluetooth device settings.
2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x.
3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x.
4. Take the earbuds out of the case. One will flash solid white and the other will flash white/blue.
5. Now you are ready to connect to your Bluetooth device.
You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement. Click here
Full support for most JLab wireless earbuds is available in the video or select your specific product below.
For specific product support, select your product below:
If your product has become damaged due to a manufacturing defect, please file a warranty claim here.
Here's how to pair your Bluetooth on-ear headphones to a device (while this example below shows our Neon Bluetooth Headphones as an example, the steps will apply to many of our earbuds and headphones). For additional support for your Neon Bluetooth, click here.
Here's more specific guides for other headphone products:
Manuals can be downloaded here.
If your product has become damaged due to a manufacturing defect, please file a warranty claim here.
Most often, the customer does not have the right model. The ANC app is only compatible with the Epic Air Series.
When saving your settings click save and wait a few seconds.
If you're custom settings (EQ, adjusted ANC/Be Aware level, touch controls) do not save:
deleting and re-installing the app typically resolves the problem.
You may also try resetting your earbuds by following the reset instructions in your quick-start guide. Find your quick start guide here.
If your product update is not working try forgetting your earbuds, delete the app, re-pair your earbuds, re-install the app.
If this does not work please reach out to JLab directly to help troubleshoot. When contacting us please note your device type and operating system. Example: Apple iPhone X IOS 14.2
1-405-445-7219
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Earbuds need a fuller charge to make any changes/updates.
Unknown what causes it. We have the customer delete/reload the App which seems to resolve the issue.
If the update button is not highlighted, you are on the current, updated version.
You can look-up your order using your email and order number: CLICK HERE.
Once your order ships, you'll receive an email notification and the tracking number for your package. If your order has shipped, but you don't see tracking updates for days, it is often because the package hasn't been scanned by the carrier in the truck. Typically, it will get scanned when it reaches your local UPS or postal location and will arrive within a day.
For backordered items, check your email receipt to see the provided shipping date on the emailed receipt.
Unfortunately, you aren't able to edit your order online. You can cancel the order and create a new one - or feel free to contact our support team to edit your order.
Email: support@jlabaudio.com
Phone: 1-405-445-7219
Hours of Operation: PST
Monday-Thursday 9-4:30pm
Friday 9-2pm
If you're looking for a JLab discount or promo code, the best way to ensure you get the best deal is to sign-up for our newsletter. Click here.
To earn rewards for purchases, following JLab on social media, visiting our website and more, sign up for our JLab Rewards Loyalty program.JLab is not responsible for carrier delays. Please understand that with increased online shopping because of COVID carriers are experiencing some difficulty fulfilling shipments within the estimated time.
JLab processes orders within 1-2 business days. Because of carrier delays, tracking may not show an update leaving our warehouse. For more info visit our shipping FAQ here.
Free Shipping is only for US orders only
international shipping page: https://www.jlab.com/pages/international-shipping
Shipping Policy and FAQ: https://www.jlab.com/pages/shipping-faq
Find JLab Internationally: https://intl.jlabaudio.com/pages/find-jlab-internationally
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