The JBuds Air have a charging cable embedded in the back of the case. To charge, pull the plug-in USB from the back of the case and plug into a standard 5 volt wall adapter like you use for your phone or device. You can also plug into your computer USB input to charge.
Here's some options to
explore when you think the sound isn't correct. Note that device is your cell
phone, computer, tablet or other media device. Your audio product is your JLab
headphones, earbuds or speaker.
For any audio product:
ensure that your audio product and device is fully charged.
your Bluetooth audio product is on and connected with the device. You can
check this within device ‘Settings’.
can be controlled both from your device (phone) and the audio product
(headphones, speaker) - so you may increase both your device and audio
product volume to get max volume.
both your audio product and your device. Power off your Bluetooth audio
device and turn off the Blueooth in your device, and then power them both
back on. Follow Bluetooth pairing instructions.
review the instructions on how to pair your Bluetooth device with the
player. Ensure that the device is on and connected in your device's
audio product with another device. Please try testing your product with
another device to see if the issue can be replicated. If you encounter the
same issue with more than one device, it is likely not something that can
be resolved through troubleshooting. Please file a warranty claim.
device closer to the player. Please try moving your device closer to the
player to ensure a solid connection is made.
If the issue is consistent across more
than one device please file a warranty claim
Try a different size silicone tip. Each
model comes with multiple sizes of tips so you can achieve your custom
noise isolating fit.
Check your audio device's port for lint
or other foreign objects. Please ensure nothing is inhibiting the
connection between your device and the headphones. Once you cleared out
the audio ports, please ensure the audio jack is plugged all the way in.
Check device volume and equalizer
settings. Check your audio device to make sure your volume is set
correctly, as well as any equalizer adjustments such as balance are
If only one earbud is working but no sound is coming out of the one, you often just need to make sure the two earbuds are paired to each other. Please check your quick start guide and follow the instructions to reset/pair earbuds back together. Quick Start Guides
Here's how to pair your Bluetooth on-ear headphones to a device (while this example below shows our Neon Bluetooth Headphones as an example, the steps will apply to many of our earbuds and headphones). For additional support for your Neon Bluetooth, click here.
Here's more specific guides for other headphone products:
You can look-up your order using your email and order number: CLICK HERE.
Once your order ships, you'll receive an email notification and the tracking number for your package. If your order has shipped, but you don't see tracking updates for days, it is often because the package hasn't been scanned by the carrier in the truck. Typically, it will get scanned when it reaches your local UPS or postal location and will arrive within a day.
For backordered items, check your email receipt to see the provided shipping date on the emailed receipt.
JLab is not responsible for carrier delays. Please understand that with increased online shopping because of COVID carriers are experiencing some difficulty fulfilling shipments within the estimated time.
JLab processes orders within 1-2 business days. Because of carrier delays, tracking may not show an update leaving our warehouse. For more info visit our shipping FAQ here.