You can chat with a live support team member on the contact page of our website! Click here

Varies by product type. Visit this page to select your product type.

Earbuds

Here's how to pair your Bluetooth earbud to a device (while this example and video below shows our Epic Air ANC Earbuds as an example, the steps will apply to many of our earbuds and headphones).

Here's more specific guides for other earbud products:

• JBuds Air True Wireless
• Epic Air Elite True Wireless

Headphones

Here's how to pair your Bluetooth over-ear headphones to a device (example below shows our Studio Pro Headphones as an example, the steps will apply to many of our headphones)

Here's more specific guides for other headphone products:

• Rewind Bluetooth Headphones
• Flex Sport Wireless Headphones

Step 1: Turn headphones on and place in Bluetooth pairing mode

Step 2: Open your computer settings and find Bluetooth settings

Step 3: Make sure Bluetooth is switched on

Step 4: Find your JLab headphone that will be in “ready to pair” mode

Step 5: Click headphone to pair

Step 6: Headphones will pair and you’re ready to listen!

Step 1: Open your computer settings

Step 2: Find the Bluetooth icon

Step 3: Turn your headphones on and place in Bluetooth pairing mode

Step 4: Look for your headphones listed

Step 5: Click ‘pair’

Step 6: Look for ‘connected’ under the headphones title, and you’re ready to GO.

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If you still do not hear sound from your Bluetooth headphones, please follow these steps. Here's some troubleshooting steps:

Step 1: Go into your System Preferences.

Step 2: Select "Sound'

Step 3: Select your Bluetooth headphones under the output panel.

The JBuds Air have a charging cable embedded in the back of the case. To charge, pull the plug-in USB from the back of the case and plug into a standard 5 volt wall adapter like you use for your phone or device. You can also plug into your computer USB input to charge.

Here's a video to help.

Here's some options to explore when you think the sound isn't correct. Note that device is your cell phone, computer, tablet or other media device. Your audio product is your JLab headphones, earbuds or speaker.

For any audio product:

• Please ensure that your audio product and device is fully charged.

• Ensure your Bluetooth audio product is on and connected with the device. You can check this within device ‘Settings’.

• Volume can be controlled both from your device (phone) and the audio product (headphones, speaker) - so you may increase both your device and audio product volume to get max volume.

• Reboot both your audio product and your device. Power off your Bluetooth audio device and turn off the Blueooth in your device, and then power them both back on. Follow Bluetooth pairing instructions.

• Please review the instructions on how to pair your Bluetooth device with the player. Ensure that the device is on and connected in your device's settings.

• Test your audio product with another device. Please try testing your product with another device to see if the issue can be replicated. If you encounter the same issue with more than one device, it is likely not something that can be resolved through troubleshooting. Please file a warranty claim.

• Move your device closer to the player. Please try moving your device closer to the player to ensure a solid connection is made.

• Burn in your headphones or speaker. Use the Burn-In Tool on our website or download the JLab Audio Burn-in App to ensure you are getting the full potential of the audio drivers.

• If the issue is consistent across more than one device please file a warranty claim

• Try a different size silicone tip. Each model comes with multiple sizes of tips so you can achieve your custom noise isolating fit.

• Check your audio device's port for lint or other foreign objects. Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.

• Check device volume and equalizer settings. Check your audio device to make sure your volume is set correctly, as well as any equalizer adjustments such as balance are correct.

For in-ear headphones (earbuds):

Often when your earbuds won't charge, they could be in the wrong spot in the case.

Important: Make sure the right earbud (marked with R) goes into spot marked R in the case. Left earbud should go in the spot marked L.

If only one earbud is working but no sound is coming out of the one, you often just need to make sure the two earbuds are paired to each other. Please check your quick start guide and follow the instructions to reset/pair earbuds back together.  Quick Start Guides

If you are experiencing issues using one earbud at a time-your product most likely does not feature Dual Connect.  

Dual Connect allows you to use any earbud independently from each other. (one earbud at a time)

Example: The JBuds Air does not feature dual connect while the Jbuds Air Icon do.  Check the product page for your earbuds to see if you have dual connect here. 

*if your JLab product does not have dual connect try using the right one by itself if you wish to use only one earbud. 

Click here for full support for the JLab True Wireless JBuds Frames. Includes first time connecting, controls and troubleshooting.

JBuds Frames feature a BYOF (bring your own frames) design. This design allows users to attach Frames to any type of eyewear with a temple width less than 4mm.

Two hooks secure JBuds Frames onto regular glasses, sunglasses, and reading glasses, so you can listen with your own personal style. Speaking of style… Glasses come in different shapes and sizes such as aviators, wayfarers, and sport glasses.

JBuds Frames can appropriately fit on eyewear that have a temple width shorter than 4mm.

With different environments and volume levels, the distance that JBuds Frames can be heard varies by environment.  

JLab found that, in most environments, JBuds Frames is indistinguishable or not heard at all at these volume/distances:

30-60% volume is indistinguishable outside of six feet

15-40% volume is indistinguishable outside of three feet

*please note that JBuds Frames is open speaker. Your audio will not the same personal experience as earbuds. 

Click here for full support for the JLab GO Air True Wireless Earbuds. Includes First time connecting, controls and troubleshooting.

 

 1. Keep earbuds in charging case and forget "JLab GO Air" from bluetooth device settings.  

2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x. 

3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x. 

4. Take the earbuds out  of the case. One will flash solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement.  Click here

 1. Keep earbuds in charging case and forget "JLab GO Air" from bluetooth device settings.  

2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x. 

3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x. 

4. Take the earbuds out  of the case. One will flash solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement.  Click here

Click here for full support for the JLab JBuds Air True Wireless Earbuds. Includes First time connecting, controls and getting a good fit.

1. Keep earbuds in charging case and forget "JLab JBuds Air Executive, Sport, and V2" from bluetooth device settings.  

2. Quick tap one earbud in the charging case 4x. Earbud will flash blue 3x. 

3. Quick tap the other earbud in the charging case 4x. Earbud will flash blue 3x. 

4. Take the earbuds out  of the case. One will flash solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement.  Click here

For JBuds Air ANC and JBuds Air Icon see reset instructions from the manual: Click here

For instructional You Tube videos on your JBud Air product: Click here

 

JBUDS AIR V1 

1.When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white.

2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. 

3. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth.

4. Now you are ready to connect to your Bluetooth device.

1. Keep earbuds in charging case and forget "JLab JBuds Air Executive, Sport, and V2" from bluetooth device settings.  

2. Quick tap one earbud in the charging case 4x. Earbud will flash blue 3x. 

3. Quick tap the other earbud in the charging case 4x. Earbud will flash blue 3x. 

4. Take the earbuds out  of the case. One will flash solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement.  Click here 

Click here for full support for the JLab Epic Air True Wireless Earbuds. Includes First time connecting, controls and troubleshooting.

1. Keep earbuds in charging case and forget "JLab Epic Air (sport) ANC" from bluetooth device settings.  

2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x. 

3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x. 

4. Take the earbuds out  of the case. One will flash solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement.  Click here

1. Keep earbuds in charging case and forget "JLab Epic Air (sport) ANC" from bluetooth device settings.  

2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x. 

3. Quick tap the other earbud in the charging case 7x. Earbud will flash blue 3x. 

4. Take the earbuds out  of the case. One will flash solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

You may need to repeat this process 2-3x until successful. If not successful, reach out to our support team for additional help or for a warranty replacement.  Click here

Full support for most JLab wireless earbuds is available in the video or select your specific product below.

For specific product support, select your product below:

• JBuds Pro Bluetooth
• Metal Bluetooth
• JBuds Elite
• Fit 2.0
• Fit Sport
• Fit Sport 3 Earbuds

• Check your audio device's port for lint or other foreign objects
  • Please ensure nothing is inhibiting the connection between your device and the earbuds. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.
• Test your earbuds on another device
  • If the issue is consistent across more than one device please file a warranty claim

If your product has become damaged due to a manufacturing defect, please file a warranty claim here.

• Wear your JBuds over the ear
• Try using the JLab Sports Earhooks when available
• Try JLab's Double Flange Pro Tips as sometimes your ear canal will require a deeper fitting tip
• Try a different size silicone tip
  • Each model comes with multiple sizes of tips so you can achieve your custom noise isolating fit. Since every ear is different we may end up using different sizes in each ear.

• Burn in your headphones
  • Use the Burn In Tool on our website to ensure you are getting the full potential of the audio drivers

• Try a different size silicone tip
  • Each model comes with multiple sizes of tips so you can acheive your custom noise isolating fit

• Check your audio device's port for lint or other foreign objects
  • Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.

• Test your headphones on another device
  • If the issue is consistent across more than one device please file a warranty claim

• Check device volume and equalizer settings
  • Check your audio device to make sure your volume is set correctly, as well as any equalizer adjustments such as balance are correct.

Here's how to pair your Bluetooth on-ear headphones to a device (while this example below shows our Neon Bluetooth Headphones as an example, the steps will apply to many of our earbuds and headphones). For additional support for your Neon Bluetooth, click here.

Here's more specific guides for other headphone products:

• Rewind Bluetooth Headphones
• Flex Sport Wireless Headphones

• Burn in your headphones
  • Use the Burn In Tool on our website to ensure you are getting the full potential of the audio drivers

• Try a different size silicone tip
  • Each model comes with multiple sizes of tips so you can acheive your custom noise isolating fit

• Check your audio device's port for lint or other foreign objects
  • Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.

• Test your headphones on another device
  • If the issue is consistent across more than one device please file a warranty claim

• Check device volume and equalizer settings
  • Check your audio device to make sure your volume is set correctly, as well as any equalizer adjustments such as balance are correct.

Manuals can be downloaded here.

If your product has become damaged due to a manufacturing defect, please file a warranty claim here.

• Check your audio device's port for lint or other foreign objects
  • Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.
• Test your headphones on another device
  • If the issue is consistent across more than one device please file a warranty claim

The JLab ANC App works with the Epic Air ANC and the Epic Air Sport ANC. 

Most often, the customer does not have the right model. The ANC app is only compatible with the Epic Air Series.

When saving your settings click save and wait a few seconds. 

If you're custom settings (EQ, adjusted ANC/Be Aware level, touch controls) do not save: 

deleting and re-installing the app typically resolves the problem. 

 You may also try resetting your earbuds by following the reset instructions in your quick-start guide.  Find your quick start guide here. 

If your product update is not working try forgetting your earbuds, delete the app, re-pair your earbuds, re-install the app.

If this does not work please reach out to JLab directly to help troubleshoot.  When contacting us please note your device type and operating system. Example: Apple iPhone X IOS 14.2  

support@jlabaudio.com 

1-405-445-7219

Hours of Op: (PT)

Monday - Thurs 9-4:30

Friday 9-2

Earbuds need a fuller charge to make any changes/updates. 

Unknown what causes it. We have the customer delete/reload the App which seems to resolve the issue.

: If the button is highlighted, a new version is ready.  

You can look-up your order using your email and order number: CLICK HERE.

Once your order ships, you'll receive an email notification and the tracking number for your package. If your order has shipped, but you don't see tracking updates for days, it is often because the package hasn't been scanned by the carrier in the truck. Typically, it will get scanned when it reaches your local UPS or postal location and will arrive within a day.

For backordered items, check your email receipt to see the provided shipping date on the emailed receipt.

Unfortunately, you aren't able to edit your order online.  You can cancel the order and create a new one - or feel free to contact our support team to edit your order. 

Email: support@jlabaudio.com  

Phone:  1-405-445-7219

Hours of Operation: PST

 Monday-Thursday 9-4:30pm 

Friday 9-2pm 

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JLab is not responsible for carrier delays.  Please understand that with increased online shopping because of COVID carriers are experiencing some difficulty fulfilling shipments within the estimated time. 

JLab processes orders within 1-2 business days.  Because of carrier delays, tracking may not show an update leaving our warehouse.  For more info visit our shipping FAQ here.   

Free Shipping is only for US orders only

international shipping page: https://www.jlab.com/pages/international-shipping

Shipping Policy and FAQ: https://www.jlab.com/pages/shipping-faq

Find JLab Internationally: https://intl.jlabaudio.com/pages/find-jlab-internationally