How To: Pair Your Headphones, Earbuds to Device

Bluetooth can be tricky sometimes, we get it. It's an evolving technology that is always improving. However, it's still reliable and fun and avoids the fuss of tangled wires (thankfully). Bluetooth technology gives you more mobility to get out there and GO so let's get connected.

True Wireless

Here's how to pair your true wireless earbuds to a device. While this example and video below shows our JBuds Air Executive as an example, the steps will apply to other true wireless earbuds.

Here's more specific guides for other earbud products:

Connect Bluetooth Earbuds: First Time Set Up

 

Wireless Earbuds

Here's how to pair your Bluetooth earbud to a device. While this example and video below shows our JBuds Pro Bluetooth Signature Earbuds as an example, the steps will apply to many of our earbuds and headphones.

Connect Bluetooth Earbuds: First Time Set Up

How to connect to Bluetooth graphic

Headphones

Here's how to pair your Bluetooth on-ear headphones to a device. While this example below shows our Neon Bluetooth Headphones as an example, the steps will apply to many of our earbuds and headphones. For additional support for your Neon Bluetooth, click here.

Here's more specific guides for other headphone products:

Neon HP Connect to Bluetooth

The following video will show you:

  • Connecting Bluetooth Headphones
  • Reoccurring Use
  • Connection Troubleshooting
  • Fitting
  • Cable Clip Use
  • Charging

Looking to connect to your computer?

Connecting to computers - both PC and Macs can differ by device and also depends on the most recent operating system (OS) of each device. Here's some specific guides to help:

PC: Here's how to Bluetooth connect to your PC

Mac: Here's how to Bluetooth connect to your Mac

For more Customer Support help head to our FAQ page or call 1-405-445-7219.

 


72 Responses

JLab
JLab

April 07, 2021

Hi Robert, if you are having issues please feel free to reach out to JLab directly for some help. You can reach us here: support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Robert Bailey
Robert Bailey

April 07, 2021

Just bought the GoAir Earbuds opened the package removed the paper in the charger. I charged the buds (the blinking red light in the case turned solid green). I took the buds out to pair them and no luck I followed the videos on pairing. I turned the Bluetooth off in my iPad pro turned it back on no luck. The Jlab never showed up in my Bluetooth selections. I tried several different ways to pair per your video. Holding the buttons down first for 3 seconds both simultaneously and then just the right and the left same results nothing. I also tried for 10 seconds first the right then the left then both of them same results not working. I’m ready to take them back to Best Buy and try another brand.

JLab
JLab

April 06, 2021

Hi Natalia, when you are connected with your earbuds go into your device settings and ensure they are being used as the input/output. This should fix your problem. Feel free to reach out if you have any other troubles. -JLab

Natalia
Natalia

April 06, 2021

Even though my jbuds are connected to the computer, I can’t use them with Webex/Cisco conference meeting. I changed the settings within the meeting to use my jlab buds but it is not working, any idea if there is a compatibility issue?

Henry
Henry

April 07, 2021

We are in Canada we bought this ear buds from best buy in December2020, it;s been only three months left ear bud is not working i checked the manual and done all the steps but only one ear bud is working

JLab
JLab

March 10, 2021

Hi Andres, to connect the earbuds together please reference your manual and follow the reset instructions. -JLab

Andres
Andres

March 09, 2021

Hi,
I bought the earbuds less than a year ago, and they’ve been doing okay, but now the left-earbud is not connecting to the other one. How can I solve this issue ?

JLab Audio
JLab Audio

February 23, 2021

Hi Nicole, it sounds like your earbuds connected to a different device. Try resetting them through the instructions from the quick start guide. -JLab

JLab Audio
JLab Audio

February 23, 2021

Hi Ed, it’s very likely our email responses got sent to your junk box. We are also very active on social media. We pride ourselves on our customer service. We’re sorry weren’t able to get in touch with us. When in doubt you can use our warranty page or support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Ed
Ed

February 23, 2021

Daughter got Sports for Christmas. Never worked. Called support gave up after 20 min on hold several times. Emailed etc.
Will warn people not to buy J Lab.
I would have no customers if I treated mine this way.

Nicole stafford
Nicole stafford

February 23, 2021

Hay guys my Bluetooth was never a porb and so easy.. I don’t no what i did. Its playing music but I don’t even no where from ahhh… My Bluetooth is NOT showing them. I tried reset the phone and do so much and still nothing??? I held for 15 seconds and still can’t fixs them

JLab Audio
JLab Audio

February 09, 2021

Hi Ron and Jeffery, please try giving your earbuds a reset via quick start guide instructions found in the package or on our site under manuals.

Jeffrey
Jeffrey

February 09, 2021

I FOUND A REPLACEMENT FOR MY LEFT JLAB GO EAR BUD… HOW DO I SYNC THE NEW EAR BUD SO I CAN GET BOTH OF THEM TO WORK??? PLEASE HELP

Ron McKenzie
Ron McKenzie

February 09, 2021

My GoAir buds arent pairing with each other, but will work independently. Please help

Laura Lant
Laura Lant

February 23, 2021

I just bought an iPhone 12 and I can’t get my wireless earbuds to connect. I had trouble with my Samsung phone before but it would evenually resolve. I’ve charged them and held the buttons but it doesn’t appear in my list, just my car does
thanks!

JLab Audio
JLab Audio

February 03, 2021

Hi Stephanie, if buttons are non-responsive we suggest charging them up after they die and holding the middle power button. If buttons are stuck and you are unable to push them at all: please reach out and we can look into getting you a placement under warranty. -JLab

JLab Audio
JLab Audio

February 03, 2021

Hi Lindsey, if you’re having trouble give us a call and we’d be happy to help you out!  1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Lindsey
Lindsey

February 03, 2021

My left ear bud won’t turn on at all. Just bought them today.
Yes I charged them.

Hank Hinsley
Hank Hinsley

February 03, 2021

why are jlab Rewind headphones not discoverable by half the devices I attempt to pair? Priority now is to pair with Amzn Fire Tablet 10 hd

Stephanie
Stephanie

February 03, 2021

My JLab bluetooth FlexSport Headphones will not turn off. I tried pushing all the buttons. They are stuck. I thought I will leave them and let them burn out, but nope…they are still on. It’s been two days. I tried looking online to find a remedy, no luck. Help.

James
James

January 26, 2021

How do I connect my replacement wireless ear bud?

ed
ed

January 15, 2021

Great Information. I am interested in helping seniors. One way is to help them hear their TV with headphones. Are there any concerns that would prohibit a senior from using your ideas? I enjoyed your post and will be coming back. Be safe.

JLab Audio
JLab Audio

January 14, 2021

Hey Wilson, would you mind reaching out to us so we can help you or send you a new pair?

wilson  blanco
wilson blanco

January 14, 2021

jbudsair

true wireless
left side does not hve volume- right side ok

Kylie
Kylie

January 15, 2021

When I first got my ear bud they both connected to each other. The left one won’t connect to the right one anymore. I have only had them for a little under a year

JANELLE
JANELLE

January 15, 2021

How am i supposed to set up my microphone, it wont turn on.

JLab Audio
JLab Audio

January 08, 2021

Hey Kasey, can you please reach out to us so we can further look into the issue you are having?

JLab Audio
JLab Audio

January 08, 2021

Jamie, reach out to us under the warranty tab at the footer and we can look into getting you a replacement.

JLab Audio
JLab Audio

January 08, 2021

Hey Tania, are you emailing support@jlabaudio.com? Check your spam and junk inbox. We reply to all emails within 48 hours :)

JLab Audio
JLab Audio

January 08, 2021

Hey Sam, these connect via bluetooth. We are unsure of the system you mentioned. Maybe look into a Bluetooth receiver?

Sam Armstrong
Sam Armstrong

January 08, 2021

Can these headphones be connected into a TV using Dish?

Roberto
Roberto

January 08, 2021

How to connect this headset to my ps4? I got a message saying that the headset is not compatible with my ps4. How can I pair it?

Tania Kinnear
Tania Kinnear

January 08, 2021

Have been trying to return a product. Sent two emails plus receipt. Why make it so difficult?

Jamie lewis
Jamie lewis

January 08, 2021

Can’t get my headphones to keep a charge blue light comes on and go to use them and they are dead what am I missing

Kasey Bennett
Kasey Bennett

January 08, 2021

My son got a pair of JBUD AIR SPORTS for Christmas. We can’t get them to pair to his iPhone. It is not showing up under Bluetooth. When the case is fully charged, the right earbud while in the case blinks 4 times and then keeps repeating. While out of the case, the right earbud does nothing but the left earbud is solid white. Please help!

Ian Powers
Ian Powers

January 08, 2021

I have YouTube channel called my adventure powers and I post a you video opening up my JLab product

Mario
Mario

January 08, 2021

My ear buds sound keeps going in and out like there is a bad connection not sure why any help would be helpful.

David Serneels
David Serneels

January 08, 2021

I want to find out how to connect my jbuds and do the upgrade for the jlab jbuds and if so what does the app do for my jbuds.

JLab Audio
JLab Audio

December 08, 2020

Hey Jessica, Yes! We’d love to help you out there. Contact our customer support team and let’s get you taken care of! -JLab Audio

Jessica
Jessica

December 08, 2020

I got a headbsetbworh a wire for my son. Used it 5x for school and now the speaker doesn’t work. Can we get a replacement?

Michael Prosise
Michael Prosise

June 29, 2020

I am totally pumped; I was rockn’ on your icons; like, I was doing some Primus and I was like, this is just not real. This is not right. I came from the 60s and this is just totally out there dude, wow. In 68, I would have never thought you could put these little gadgets in your ears and create such beautiful sound! Dude; how far out can we go man? Oh yeah, and you guys at jlab, man are you sure you got the price right on these things? They seem so inexpensive. I mean I feel like I’m cheating you. Man, I can send you guys some more bread. Let me know. You guys are cool. Maybe we can hang out sometime. Wow. Like, we could just sit around and put earbuds together all day. Dude!

Zae Bruni
Zae Bruni

May 13, 2020

This product is very good !!! I love it!!!. My husband has used it for two years at work driving a forklift in Florida at warehouse without air conditioning. This is 120 Fahrenheit for 5 months plus sweat !!!! and the headphones are intact, looks like new. I only had to change the earphones protectors ONCE !!!! High quality!!!

Michael Prosise
Michael Prosise

February 24, 2020

Your$20 ProWireless ear buds were an “impulse” purchase. Impressed.

Carrie
Carrie

February 11, 2020

Blown away!! Definitely worth every penny

HASAN SHAMIM
HASAN SHAMIM

February 11, 2020

I was looking for a good quality earbuds ranging from $50-60 (max) and since the moment i bought the JBUDS AIR ICON TRUE, it never disappointed me at all. The sound quality is unparalleled i would say. It’s crisp and very detail when i am listening to my audio songs. Certain YouTube songs were mind blowing with three different sound effects. Highly recommending for music lovers. Instead of spending $200-249 get this pair of earbuds and you won’t be disappointed.
On a separate note it could have been better if Headphones Connect app is introduced for better optimization.

Alton D.Jr
Alton D.Jr

November 14, 2019

Very high quality sound. Definitely one of the better manufacturers of an affordable headphone that produces an excellent sound very comparable to the higher end units on the market.. Big ups 2U!!!!

J
J

November 06, 2019

I have a brand new a Nuu A6L cell phone that i cannot get to 0air with my JLAB neon headphones. Can you help me out with this issue please?

Ziarathomas
Ziarathomas

August 26, 2019

I love jlab earphones

Norman E
Norman E

July 28, 2019

Love it for the price I paid.

Michael Gates
Michael Gates

July 22, 2019

The jlab products I’ve ever used I have been very happy with

Mac Nina Means
Mac Nina Means

June 26, 2019

I work in the music industry and the charging case and usb attaches is everything I hate having a separate charger plus the sound quality is way better then AirPods or Jabra wireless

Maris espega
Maris espega

June 25, 2019

I love my jlab block party! But the problem is the passive radiator was tear and i dont know how to disassemble them and replace the passive radiator please help me…thanks

Paul Whooten
Paul Whooten

June 07, 2019

Well, Let me begin by expressing my sincere gratitude to you tech support guys at “JLAB AUDIO” I appreciate simple layman term instructions on “how to” for amy thing electronic related. It’s definitely not easy for us older guys. I’m 55 years young and I have recently begun school at Bunker Hill Community College in Charlestown, MA. I am enrolled in summer courses now. for me it is the equivelent of a 3rd grade kid being put in an 11th grade class. Intro and concepts to computers – Windows 10 we are on now, anyway I truly had no idea what the heck a blue tooth device even was. Of course I had heard of it but thats about it. So thank you for your time and help.

Barry
Barry

May 17, 2019

This really helped me to pair my headset again, thanks so much!

stanford t
stanford t

April 29, 2019

i only have one complaint, i need to pair them with my iphone as two separate units .
I only where one earbud at a time and i want to switch from right to left thru the course of my day

Juan garcia
Juan garcia

April 29, 2019

the only problem is the buds got disconnected from eachother and i do not know how to pair them . Can you help me please

Beverly Vonda
Beverly Vonda

March 29, 2019

They are wonderful and I can hear clearly.They are a very nice ear buds.Thank you very much.

Kathy Arp
Kathy Arp

March 11, 2019

I was thrilled last night when I finally found the owner’s manual to my JBUDSAIR TRUE WIRELESS, but it wasn’t helpful enough for me, so I googled you and what I needed to know was how to pair and connect them to my laptop. I had bought these a couple of months ago and after a day of trying myself to get them working I gave it up for another day. Last night, I got that manual opened and saw the website information and came HERE. Not only did I learn how to tell when they are fully charged, I got them paired to this computer, and I have thoroughly enjoyed listening to music or videos and the sound is awesome. Your directions had me where I needed to be in less than 10 minutes. Thank you so much for making such amazing earbuds and headphones. We have 4 different headphones and earbuds, and they never let us down. Thank you!!!

Brahmi
Brahmi

March 04, 2019

Thank you

Mark Allen
Mark Allen

March 04, 2019

I really enjoy the quality sound of your products and the quality craftsmanship.

Brayden L
Brayden L

February 28, 2019

I got a pair for my birthday and they worked AMAZING, but the only problem is the buds got disconnected from eachother and i do not know how to pair them back up, is there anybody who knows how to fix that

Joshua Riggins
Joshua Riggins

January 28, 2019

I absolutely love my wireless ear buds. I work as an electrician in north Idaho. Let’s just say I finally found a product that can put up with the abuse of construction. I recommend this product to everyone. Thank you Jlab!!

Anton Ozaraga
Anton Ozaraga

January 21, 2019

I love your products. The very first time that I have bought the Jlabs pro wireless earbuds and tried them right away they sounded amazing. I love them. And when I just want to go wireless I use them and the sound quality is amazing and ts also noise cancelling. That’s the amazing thing I love about them. If any friend of mine needed new wireless/Bluetooth earbuds I would recommend these to them. You guys are really amazing and my second favorite earbud company from my skullcandy earbuds. I love your products. Thanks

Eriel
Eriel

January 08, 2019

Bien

claudia
claudia

January 08, 2019

thank you so much this really helped i lost the sheet to this so this is really helpful!

Matthew Nicholson
Matthew Nicholson

January 08, 2019

Why don’t you guys have an app for BT headphones so we can make changes/ check battery and other things? Just about every other company has an appt

Keith Blanchard
Keith Blanchard

December 29, 2018

My wife gave me a pair of jbud air wireless headphones and I love them they like how clear I sound on them while talking on the phone. The music also sounds really good as well.

sandy kee
sandy kee

December 29, 2018

Our son that is handycaped was given a pair of headphones that are wireless for Christmas and all we have been able to keep on him is the kind that go in the ear and the ones that go around the ear. He has a mp3 player with comptempary Christin music all the time it keeps him relaxed so he dose not have a seizure.

Kelli
Kelli

December 21, 2018

I love these earbuds. the sound quality is so good. They are worth the money.

baby j
baby j

December 11, 2018

worth more than $30 in my opinion.

robin jackson
robin jackson

December 10, 2018

I bought some jbuds for my self. My son said that he heard that they were pretty good and the sound was great. I put them on and he was right they sound great !! I like the way they hook up together. It’s fast and easy ! My wife likes that she can hear me clearly on them. Thanks for making good quality ear buds !!!

Nathan
Nathan

November 12, 2018

Good app

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