Get To Know Bluetooth

BLUETOOTH FACTS

Bluetooth is a universally used technology for exchanging data (music + audio) over short distances (using short-wavelength UHF radio waves in the ISM band from 2.4 to 2.485 GHz[4]) from fixed and mobile devices.

While the range of Bluetooth is 30+ feet, the optimal range for any headphone brand with Bluetooth is 2 feet from the phone or device, particularly outdoors when the signal cannot bounce off walls and ceilings. This applies to all brands of Bluetooth headphones and earbuds.

Most JLab wireless Bluetooth products have the antenna in the power/on-off and volume track controls, which is on the right side of the earbuds. The ‘JLab’ text should face away from the body for best results.

Here's an example of Bluetooth functionality on a JLab product:

bluetooth graphic

Why is a signal lost?

Three elements can affect your signal/sound/loss of transmission and produce cutting out audio for any brand headphones:

1. Device (phone, computer, MP3 player).
Older devices may have older Bluetooth technology, which can affect the connection. 

2. Headphones, speakers or the audio receiving device.

3. Your environment.
These elements may interfere with your Bluetooth signal:

  • Moisture (water, rain, sweat) on your headphones/headset
  • Moisture (water, rain, sweat) on your phone, MP3 player, or other audio device
  • Clothing or covers (anything over the top of your headphones/headset or phone/audio device)
  • Low battery in either headphone or phone/device
  • Bluetooth version used in devices
  • Metal objects near Bluetooth on phone/device or headphones/headset (including coins, keys, etc)
  • Other Bluetooth signals (busy locations, trains, conventions may have lots of signals)

Because Bluetooth is a short-distance radio transmission, it must travel to get somewhere (think of how sound travels). Water, liquid or moisture are some of the hardest elements for a signal to travel through and offer the most resistance. Similarly, a person’s body is also one of the hardest elements for a signal to travel through.


18 Responses

Matt Williams
Matt Williams

April 09, 2021

I have the very same issue (sounds like) as Damian posted yesterday. I use these for jogging. For the first 35 minutes or so, they are fine, but at about the midpoint, they begin dropping signal intermittenly. If I re-pair the devices (difficult while also trying to jog), I can get a bit more time, but it always comes back. The headphones aren’t that old, and the iphone 11 works great with the other headphones I pair it with. I also tried holding the iphone in my hand to see if the phone was too far away from the headphones, but that also didn’t fix the issue. I don’t want to give up on these as they are comfortable, but I’m only getting about 1/2 a workout in them before they stop working and my jog becomes more about troubleshooting than jogging. Would love any help available.

JLab
JLab

April 07, 2021

Hey Damien, since you reset your earbuds, let’s have you reach out to us directly for some help. We have a 2-year warranty on all earbuds and would be happy to get you a replacement if we cannot solve your problem. You can reach out here: support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Damian Silman
Damian Silman

April 07, 2021

Hey guys, I love these wireless earbuds you guys sell they have been amazing, however recently while I am at the gym the seem to cut in and out on a random basis as if I am out of range however my phone at the gym is always right next to me, I have reset the ear buds my iPhone 11 Pro Max is really new, I highly doubt that to be the issue but I have no idea what the deal is but I spent $60 on these at Walmart a few month ago and so far have been amazing other than this issue, if you guys could get back to me that would be great

Andrew
Andrew

April 06, 2021

Hello, I received these JLAB earbuds 2 years ago, and I have to say that I’m impressed since that these are my favorite headphones and they have been amazingly great.

Although this may be the case, the earbuds are starting to lose their prime, With all my devices the earbuds are starting to lag and make it so one side is greatly louder than the other side. I’ve tried many ways to fix this and they have helped but I want to enjoy my music without having to fear an AD coming on, and screwing up the balance of the volume between the 2 earbuds.

I’m not sure if It’s because they are getting old or whatnot, but I don’t blame the company for this, it may be just because the headphones are just getting older. You guys are great. Anything I could do to fix the problem? or should I continue troubleshooting.

Thank you, and have a great day/night

Andrew

JLab Audio
JLab Audio

February 23, 2021

Hi Joe, its very possible the problem could be from your device. Please reach out and we can help. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Joe Paule
Joe Paule

February 23, 2021

My new JLab Air Sport earbuds work great if I look straight ahead, but frequently cut out when I turn my head. My phone is only a couple feet away from my ears in my pocket, and is no further away compared to when I am looking straight ahead.Carlos mentioned the same problem from 3 years ago. Frustrating.

JLab Audio
JLab Audio

February 03, 2021

Hi there, the bluetooth connection coming in and out might be because of older Bluetooth tech in your device. If an older Bluetooth device connects to our Bluetooth 5 products, the connection will suffer slightly. We suggest reaching out if performance is extremely noticeable.

Jtone Jackson
Jtone Jackson

February 03, 2021

You guys got to work on the design of these think of something because I’m having the same problem where my audio keep cutting in and out it becomes very irritating after a while. Is there any way to fix this?

JLab Audio
JLab Audio

January 21, 2021

Hey Bolivar, we’re sorry to hear that. Reach out here and get things fixed! support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Ana Rebollar
Ana Rebollar

January 21, 2021

Can someone please tell me why my Bluetooth cuts off every 2 seconds? I bought 2 months ago and gave one pair to my son but mine work for about an hour before they start skipping.

Bolivar Brooks
Bolivar Brooks

January 21, 2021

I’m having trouble with my jlab earbuds,sound is in and out. Constantly reconnecting.

JLab Audio
JLab Audio

January 08, 2021

Hey Leo, we’re so sorry to hear this…Can you reach out to us here so we can make things right? support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday – Thurs 9-4:30Friday 9-2

Leo Sheetz
Leo Sheetz

January 08, 2021

I am on my third day of mine go air true wireless J lab earbuds and already the sound pauses out every two seconds. I’m not impressed as these are brand new. What is the deal? I literally put them through the test and had my phone up in my apartment while I was three stories down with all the door shut concrete included. No issues at all. But that was short-lived because by D3 the sound cuts in and out. I’m seriously upset and this is my Christmas present

John Golden
John Golden

March 26, 2019

I have a $20 pair of Walmart bought JLabs that USED to be great, except for the mic. I could ride my motorcycle (sans skid lid, OF COURSE), work, whatever, and enjoyed great sound. Only recently have I had connectivity issue. They seem to pause at random. However, mine have been through a washer AND dryer, and still work. Best $20 I ever spent aside for bomb-ass bud.

Destoni
Destoni

August 09, 2018

My JLab wireless headphones are switching sides on the audio not working. I’ve tried turning them off and on again and it isn’t working. How do I fix it without trying to take it apart?

Carlos
Carlos

September 07, 2016

I’m having the same bluetooth cut-out issues as Paul Luke. The JLab team was very quick to respond to my e-mail and are replacing my headset without any questions asked… I’m hoping that resolves my connection issues. It seems absurd that I couldn’t keep my phone in my pocket (working out or walking down the street in jeans/shorts) and maintain a decent connection, just turning my head would make them cut out. Hoping the replacement fixes this problem. The battery life on these was the best I’ve ever seen so far. The sound quality and fit are ideal. Fingers crossed. If I have the same connection problems with my replacement pair, I’m sadly moving on…

Paul Luke
Paul Luke

August 14, 2016

I’m glad to read your comment Jason as my experience is the same. I’ve used my Jlab epic headphones for almost a year now 5x a week for running and lifting. I bought them on suggestion from the wirecutter. While the fit works for me, and the sound is good, the Bluetooth phone/mic is all but useless. I too have to dangle my right ear bud over the shoulder for those I talk to to even get close to hearing me, which is a stretch.

I also get poor connection issues, with my music often breaking up during my workouts. It should be noted I always use the protective case when traveling, and have never gotten my headphones wet. Here in the guide, it says your body could be blocking the signal, which makes sense, but seems poor design. Most people I know (including myself) put their phone in the pocket to workout. What are we supposed to do, strap it our head to ensure good connection? Even at the arm band level, that eliminates the need for Bluetooth, and might as well be a wired connection!

Finally, I find it extremely irritating that if you come close to turning your volume to max the ui screams “MAXIMUM VOLUME!!!” Not pausing your music and often repeating itself. It’s a small issue, but if you listen to books or podcasts like I do it can cause you to miss whole sentences before resuming your audio.

Overall, they are good headphones in terms of sound, but it seems that for me, the drawbacks of the benefits outweigh the price tag.

Jason
Jason

February 03, 2016

I bought the JLab Epic to replace my Plantronics Beats GO 2 that I thought were lost. I surfed/shopped around the internet and found the recommendation of the JLab EPIC on TheWireCutter.com.
To be perfectly honest I am not impressed. I thought it was just me having to get use the design and function but it has been 3+ months and I have since found my Plantronics and have tabled the JLabs.
The fit has never been that great. I went through all of the included ear buds and could not find the right fit.
Even though they are very adjustable, I can never seem to get the ear-loops to fit and stay put.
My main use for the EPIC is for the gym; I am constantly adjusting them or reseating them in my ears. Trying to jump rope is asking for them to go flying through the air like a crazy bolo.
Trying to use the EPIC to talk on the phone was a frustrating experience. The other person can never hear me correctly, I have to remove the right earbud and let dangle down in order for the microphone to be in better position. It really just defeats the purpose.
So now I have been using my old Plantronics Beats GO 2 for the a little over a week and they are doing everything that I ask them to do and the EPICs, are stuffed in a drawer.

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