Terms and Conditions/Privacy Policy

Entering this Site will Constitute your Acceptance of these Terms and Conditions 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THEY MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. YOUR USE OF THIS SITE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS, AND ANY CHANGES TO THESE TERMS AND CONDITIONS AFTER THEY ARE POSTED. DO NOT USE THIS SITE IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME, AS WE SEE FIT. 

Customer Information: JLab does not currently rent, sell or otherwise forward your name to other companies unless specifically noted in the sign-up form or contest page.

Pricing, Specifications and Availability: All prices are in United States Dollars. Prices, specifications and availability of products are subject to change without notice. Due to the changing nature of the consumer electronics market, and because of the technical differences in the equipment of our customers, product descriptions may not reflect current technical information, and we cannot be responsible for photographic differences in product size, shape and color. 

JLab orders generate an automatic confirmation e-mail, but the receipt of a confirmation only means that we have received your order, and does not constitute an offer to sell. We may change our pricing, product description or specifications after any confirmation e-mail, but prior to shipment, due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether. 

We will notify you of any corrections or changes to your order, and will not complete it until we have your approval. We estimate your order will ship within two business days for orders with the exception of pre-orders, backorders or special deals. Published prices do not include shipping, sales tax and insurance. We are required by law to collect sales tax on all shipments to Texas and California. 

Warranty: JLab warrants that our products will be free from defects in materials and workmanship for a period of one or two years depending on the product. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed. 

Limitation Of Liability: In no event shall JLab, its subsidiaries or affiliates, or their respective partners, officers, directors, employees, shareholders, representatives or agents (collectively, "JLab") be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not JLab has been advised of the possibility of any such damages. You agree that JLab's maximum liability arising from any product sold by JLab shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages, so the above may not apply to you to the extent such jurisdiction's law is applicable to this agreement. 

Customer Support: JLab is pleased to offer suggestions on the use of its various products. However, JLab neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by JLab, either verbal or written. JLab warrants only that the parts manufactured by it will be as specified and free of defects. No advice or information, whether oral or written, obtained by customers from JLab shall create any warranty not expressly stated in the original warranty terms. All of the information, instructions, and recommendations on this website are offered on a strictly "as is" basis. This material is offered as a free public resource, without any warranty, expressed or implied. 

Limitation of Liability: The remedies of purchaser set forth herein are exclusive and the total liability of JLab with respect to its products, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall JLab be liable for consequential, incidental or special damages. Links to Third Party Sites: We provide links to third party sites for your convenience. The inclusion of any link does not imply our endorsement of the site. When you link to a third party site, you leave the JLab site. The linked sites are not under our control and we are not responsible for the content of any linked site or any link contained in a linked site. Disclaimer of Warranty for Use of the JLab Site: JLab provides this site and its contents on an "AS IS" basis. We make no warranty or representation as to this site, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement. Limitation of Liability for Use of the JLab Site. JLab is not responsible or liable for any special, incidental, consequential, punitive or other indirect damages that result from the use of, or the inability to use, this site or its content, even if we have been advised of the possibility of such damages. 

Governing Law: This site is operated from within the United States. We make no representation that content on this site is legal or appropriate for use from outside the United States. This agreement is governed by and construed in accordance with the laws of the State of Texas, as it is applied to agreements entered into and performed therein. Any action brought to enforce this agreement or matters related to this site will be brought in either the state or federal courts of the State of Texas; provided, however, that we have the right to institute judicial proceedings against anyone in any other jurisdiction to enforce our rights under this agreement through specific performance, injunction, reformation of contract or similar equitable relief. If any provision of this agreement is unenforceable for any reason, that provision will be severed from this agreement and the remaining provisions of this agreement will remain in full force and effect. This agreement constitutes the entire agreement between you and JLab concerning your use of this site. 

Internet Fraud: In the interest of preventing Internet fraud, JLab reserves the right refuse to ship any order that is submitted with an untraceable or free email address, or an invalid telephone number. 

Comments and Questions: We appreciate your comments about our site. However, any comments, ideas, suggestions or other communications sent to the site become the sole property of JLab, and we may use all such communications in any manner, including reproducing, disclosing and publishing them, without compensation to you. If you have any questions or complaints, please use the Contact Us link under the info menu. 

Age: Registration at JLab is prohibited to children under 13 years old.

 

PRIVACY POLICY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested. 

WHAT INFORMATION WE COLLECTED 
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests. The types of personal information collected at these pages can include: 

Name 
Address 
E-Mail Address 
Phone Number 

Credit/Debit Card and information for purchases

To provide our customers with a multitude of payment method choices, we use multiple payment processors including PayPal, Amazon Pay and Stripe.  Regardless of the option you choose at checkout, these processors all collect your sensitive payment data (including credit card data) at the time of checkout and encrypt & store that data on their secure systems.  We at no time collect or store credit card numbers in our data collection systems and at no time have access to this information.


We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our Web site will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment to Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

Personal Data and Partners

JLab collects Personal Data for the following purposes and uses other providers to facilitate many of our business practices. These include:

  • Google Analytics, Klaviyo, Shopify: Personal Data, Cookie and Usage data;
  • Facebook Like button and social widgets, TikTok, Twitter and Instagram: Interaction with external social networks and platforms, Cookie and Usage data;
  • Managing contacts and sending messages: Klaviyo, Formstack and Zapier.
  • Personal Data: Email address, name, product purchases are kept in Shopify and Klaviyo. You have control over the data you share on these platforms. You may unsubscribe from our email list at any time or update your information here: Or reach out to our team at support@jlabaudio.com.

In addition we use 3rd parties for these specific uses: Bazaarvoice (Reviews), Zonos (International Shipping), Netsuite (Customer Service and accounting), Printful (order processing for apparel), Tapcart (iOS and Android app) and LoyaltyLion (Loyalty program).


More on cookies: As you browse jlabaudio.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, Facebook and Google Adwords, then enables us to present you with retargeting advertising on other sites based on your previous interaction with jlab.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number along with some demographics and interest information. You can visit this page http://www.networkadvertising.org/choices/ to opt out of these partner targeted advertising.  Here’s a video that Google created to explain how cookies work:  https://policies.google.com/technologies/cookies

Thank you for taking the time to read our privacy policy. JLab wishes you a great shopping experience. If you have questions please do not hesitate to contact us. 

IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS
If you are a California resident, this section applies to you. It describes how we collect, use and share personal information of California residents, and their rights with respect to their personal information, as defined under the California Consumer Privacy Act of 2018 (“CCPA”).

Your Privacy Rights
As a California resident, you have the following rights in connection with your personal information (collectively, “Privacy Rights”):

    • Access/Portability. You have the right to request and receive a copy of your personal information we have collected, used, disclosed and sold within the previous 12 months. You can also view and manage most of your personal information by logging into your account.
    • Deletion. You have the right to request the deletion of your personal information we collect and maintain. Please be aware that deleting your personal information is irreversible and means that you will no longer have an account with us. By submitting a deletion request, you will be deleting your entire account including any member credits, reward points, and order history. If you have any member credits on your account, those credits will be deleted and can no longer be used. If you chose to use our Site at a later time, you will need to sign up again and create a new account. 
    • Opt-Out. You have the right to opt-out of the sale of your personal information. PLEASE NOTE, WE DO NOT SELL ANY OF YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR PROFIT. LIKE MOST ONLINE BUSINESSES, WE DO SHARE SOME INFORMATION WITH CONTRACTED THIRD PARTIES IN ORDER TO PROVIDE BETTER SERVICES AND ADVERTISING TO YOU. California law may classify our limited sharing with these contracted third parties as a “sale” of personal information, and we do afford you the option to opt-out of sharing this information. You also have the ability to restrict the use of cookies and advertising IDs:

      • You can use your browser’s settings to clear, delete or prevent cookies. We cannot control cookies that you have stored on your browser and recommend deleting all current cookies. Instructions for how to do this on different types of browsers can be found here: https://www.allaboutcookies.org/manage-cookies/.
      • We use Google Ads and Google Analytics to serve and measure advertising. Please go here and here to opt-out of any personalized ads and cookies.
      • We also use Facebook to help serve advertising. Please go here to control Facebook’s use of cookies.
      • You may also find more information on our use of cookies and how to manage them in the Sections titled “Cookies and Web Beacons” and “Opting Out,” above.

      Please be aware that after submitted an Opt-Out request, you may still continue to see advertisements regarding our company online or through third parties. If you continue to visit or use the Site, you may also come across our ads. You will no longer receive personalized advertisements, but you may still see generic, non-personalized advertisements.
  • Non-Discrimination. You have the right to exercise any of your Privacy Rights free from discriminatory practices prohibited by California law.

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at support@jlabaudio.com.

HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy related request, you may call us at 1-405-445-7219, email us at support@jlabaudio.com, or fill out our privacy webform.

Prior to processing, we will authenticate your request through our standard verification procedures, such as by requesting you to log in to your account or by verifying the information you provided in your request with your account information we have on file. This information may include first name, last name, email and phone number. Please be aware that this information will only be used to verify and help process your request. However, we are required by law to keep information related to your request for record keeping purposes.

Please allow up to 15-45 days for us to complete your request. Please note, these Privacy Rights are subject to exceptions, and in certain cases we may decline your request as permitted by law.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@jlabaudio.com or by mail at
JLab.
[Re: Privacy Compliance Officer]
2281 las palmas, suite 101, Carlsbad, CA 92011

Please allow up to 15-45 days for us to complete your request. Please note, these Privacy Rights are subject to exceptions, and in certain cases we may decline your request as permitted by law.
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