Refund policy

STANDARD RETURNS

We love that you are rocking JLab! We take pride in our products and fully stand behind them.

You may exchange or return merchandise purchased on JLab.com for a full refund, less original shipping charges, based on original form of payment, within 30 days of the purchase date. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us. If your item has been opened or used, restrictions may apply.

If you believe you have received a defective product upon arrival, please contact us immediately at 1-405-445-7219, support@jlabaudio.com or submit a claim for further instruction.

Please call us at 1-405-445-7219, support@jlabaudio.com or here to initiate a return or exchange.

HOLIDAY RETURNS

For all purchases made from November 1, 2024, through December 31, 2024, you may exchange or return merchandise purchased on JLab.com for a full refund, less original shipping charges, based on the original form of payment, until January 31, 2024. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us. If your item has been opened or used, restrictions may apply.